help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

After the app update, Versa 2 stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2021 12:33 - last edited on ‎06-15-2021 15:14 by Fitbit Moderator

‎06-14-2021 12:33 - last edited on ‎06-15-2021 15:14 by Fitbit Moderator

I have no idea how but as of 6/14/21 the developer completely broke the entire Bluetooth sync function on all Versa 2's. Perhaps this msg/forum will motivate them to fix it immediately!

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-15-2021 15:16 - last edited on ‎12-09-2025 08:59 by Fitbit Moderator

‎06-15-2021 15:16 - last edited on ‎12-09-2025 08:59 by Fitbit Moderator

@NTamez Hi there. Thank you for the details shared. 

I'd like you to make sure this syncing troubleshooting has been performed. If you experience difficulties after following the procedure mentioned above, let me know if you receive an error message while trying to sync and share the phone model and OS installed. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes