06-08-2021
14:45
- last edited on
06-09-2021
14:17
by
SilviaFitbit
06-08-2021
14:45
- last edited on
06-09-2021
14:17
by
SilviaFitbit
I've ran in to this a few different days on both the Android and W10 apps to where if I set 157lbs as my weight for the day, it will change to 156.9lbs upon exit and re-entry, at some point. Re-setting it to 157 and trying to do navigate to different areas of the app to try and "force save" it doesn't appear to work. Setting to 157.1 will stay.
Moderator Edit: Clarified subject
06-09-2021 14:16
06-09-2021 14:16
@CGSYX Welcome to the Fitbit Community. Thanks for the details mentioned and the troubleshooting performed prior to posting.
Let's try the following procedure:
- Log out from the Fitbit app and online Dashboard
- Force close the app and clear the cache of your app and browser
- Restart your phone
- Log back in and try logging your weight
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
06-10-2021 14:07
06-10-2021 14:07
I had previously cleared cache/reinstall the app, so I don't think that plays a role. That and it occurs in W10 app too.
I've forgotten about the website version of the platform and it appears that is working as expected.
If I input 157 in fitbit.com it shows up as 157.1 in Android or W10.
If I go back to fitbit.com it still shows 157.
If I edit 157.1 in Android or W10 to 157, fitbit.com then shows 157.1
Is there an official bug reporting tool?
06-15-2021 17:28 - edited 06-17-2021 10:25
06-15-2021 17:28 - edited 06-17-2021 10:25
@CGSYX Thank you for getting back.
I appreciate the troubleshooting performed and the details shared about what you're seeing on your app and online Dashboard. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
See you around.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.