Alexa don't hear me

[KShakespear]

I've had my fit bit versa 2 for almost 8 months and never had this problem! I cannot talk to Alexa or my watch to write messages! I can't ask Alexa to set an alarm. She acts like I'm not even talking and goes straight back to the talk to Alexa screen. And when I try to talk to have a message set up, it acts like it doesn't hear me also!

 I have soft restarted it many many times. I have done a shut down and turn back on, nothing. I have restarted my phone, nothing. I have rebooted my watch, nothing. What more can I possibly do!? 

 I can't set up alarms, reminders, messages, or ask other questions. She just doesn't hear me. 😡

Moderator Edit: Clarified subject

[Rich_Laue]

Could there be dirt in the mike hole?

I would google "how to clean a cell phone speaker or microphone.

Or take the tracker to your cell phone store and ask them to clean it.

Sprint cleaned my phone speaker last week.

[KShakespear]

The only reason why i don't think it's dirt or some other obstruction in the listening port is because it won't listen to me even before i say something. The icons don't do what they would normally do if it was truly listening to me. 

[trevwhit]

I'm having this issue, too.  I loved using my Versa 2 with Alexa, but now she just doesn't listen.