help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

All-day sync feature not working with Blaze and ZTE Z812

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2020 17:42 - last edited on ‎04-24-2020 15:11 by Fitbit Moderator

‎03-30-2020 17:42 - last edited on ‎04-24-2020 15:11 by Fitbit Moderator

I have a blaze (version 17.8.402.1) purchased June 23, 3018. I installed the android app to my " Z812 and linked via bluetooth. I worked perfectly until the app stopped working around January 25, 2020. I uninstalled app & downloaded/installed newest version of fitbit app. Now it absolutely will not automaticlly sync, even when "sync all day" is turned on as is "Always Connected"

I have to go in any time I want to know what's what and manually make it sync

 

Anyone have any suggestions to make this work correctly

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎04-24-2020 15:10

‎04-24-2020 15:10

Hi @wacoppcflyer, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting this situation before posting. Let me share with you that with the release of Android 3.16, we have removed the option for our users to toggle "all-day sync" on and off. This setting should not longer be visible within your phone settings. However, since your ZTE Z812 is not a compatible mobile device with our products and services, this may be the reason why you're still able to turn off and on the All-day sync feature.

 

Let me know if you have any additional questions. 

Best Answer
0 Votes

‎04-24-2020 16:19

In response to RicardoFitbit

‎04-24-2020 16:19

so when are you going to fix the "not syncing automatically" problem?

 

Best Answer