help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

All steps lost after phone upgrade

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2017 04:59

‎04-18-2017 04:59

I recently upgraded from a Samsung S4 to a S7. It found my fitbit flex tracker OK, and automatically transferred all the previous apps, but has wiped all the steps (and badges) I had built up since September or so. This is really depressing. Is there any way to get them back?

 

Thank you!

Best Answer
0 Votes
1 REPLY 1

‎04-18-2017 20:54

‎04-18-2017 20:54

Hello and welcome to the forums @taphophile2

 

These devices pair and save data based on the email address, which is your Fitbit account. Did you change email addresses and make a different account?

 

Try logging in and see if your steps and badges are there. Since the history is kept on the servers, it doesn't matter how you sync the information to Fitbit. I routinely sync via my desktop and my cell phone.

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes