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Fitbit app is crashing

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Since yesterday my Fitbit app is not allowing me to sync I sign out and since then I can't log in again.  I keep getting  this message :Fitbit.com is down for maintenance . 

Help 

 

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8 REPLIES 8

Did you try deleting and reinstalling the app?

Karolien | The Netherlands

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Yes I did several times . I even delete it then restart my phone then installing again still the same thing 

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What platform are you using? Android, Windows or iOS?

Karolien | The Netherlands

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@Esya wrote:

What platform are you using? Android, Windows or iOS?


Good point: there are dedicated help forums for the iOS/Android/Windows apps and the question would be best asked on the relevant forum.

Dominique | Finland

Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)

Take a look at the Fitbit help site for further assistance and information.

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@Moi_Carino: When it happens to me, I always check for pending updates. Once I do the update, it would be back to normal. May be, try this.  

 

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No update for the app . At the moment am already log out and I can't even log in again . I even tried to reset password but I keep getting that connection failed  check your setting I checked my setting and my connection is working fine . I have a feeling it have to do with me travelling these couple of days . Maybe the country am in doesn't allow or have the app in their system . I don't know just a thought came to my mind 

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We still don’t know what platform you’re on. On Android, I’m not aware that travelling to another country would affect the behaviour of the Fitbit app (or any other installed app), but then, we don’t know what countries you travelled to either (if it’s North Korea that could be the case). Have you tried uninstalling the app and reinstalling it? It takes less than two minutes. You don’t need to be logged to your account for that.

Dominique | Finland

Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)

Take a look at the Fitbit help site for further assistance and information.

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Am using Android platform.

I did delete the app and re installed several time for the past couple of day . But the app is not letting me log in I keep get below message : 

Fitbit.com is down for maintenance.

And no am not travelling to North Korea ,am in Serbia right now 

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