I have a Versa that I got in February 2019. At that time I had a Samsung Galaxy Note 9. Rarely any issues connecting. February 2020 I got the Samsung Galaxy Note 10 Plus. Still rarely any issues connecting. Fast forward to November 21, 2020 still rarely any issues connecting. Then bam! Phone updates the Fitbit app and now I can't stay connected at all. I don't want to hear the BS crap about well your phone isn't supported. I've had the **ahem** phone for over a year and it worked fine until this last update.
Only new feature I noticed was the Find My Phone Feature. I was very excited about that feature as my previous Garmin device had it years ago. But...the Fitbit feature didn't work every time you use it. First time I tried it, it didn't work. 2nd time it did. I showed my co-worker who has the Fitbit Versa 2, same thing for her. Barely worked. I showed my daughter who has the Versa Lite. Same thing. OK, so maybe it's still under construction and will work eventually? Or is this the feature that has screwed up the app? If so, take it away immediately or give me the option of not participating in it.
As for connecting to my phone, the device just stops synching. It has stopped so often that I'm about ready to toss it out the window. Getting it back is not a quick and easy process either. I keep trying to set up a new device so it finds the connection but it never works on the first try. It starts and says found it but doesn't give the code right away to pair them. It keeps spinning trying to find it, then a new code pops up. Enter the new code but still doesn't pair, just keeps spinning until it gives another new code. There is no rhyme or reason as to how many times it will give me a new code before it actually pairs. I can tell you it's never on the first try and it's given me at least 6 different codes while trying to set it back up. After it finally pairs, it could be as little as 1 minute before it craps out again. Once it finally pairs, I go to the clock face because I've been trying to update the clock I have. I click on the clock face, click the clock face settings and it tells me already that it can't find the device. It tells me if you've been waiting here for more than 15 seconds, click another clock face. So I did but it just twirled and twirled and did nothing. As I type this, it changed. I have no idea how long it took because it looked like it was not going to do so so I backed out. However, going back into it after a sync 57 minutes ago, it says it is still switching. How is it still switching if it appears on my device? It also won't let me switch back to my other clock face now.
My sleep is no longer tracking. I don't understand why it would stop tracking the sleep. The device still tracks my steps even if I can't get it to sync right away. Eventually the steps pop up. As of Sunday the sleep tracker was working. I have not taken my Versa off except to charge and shower. I sleep with it on yet no data appears. There is no data between Sunday and yesterday. It shows data from 10:55 pm to 12:22 am last night. I certainly slept longer than that.
I can't get the Versa to set up wifi. It just spins and spins.
I pay for the premium version of the app but will be cancelling it since the data doesn't show up now.
Each time the Fitbit app updates on my phone it appears differently in the notifications. Currently it shows on the front screen but is not allowed to be swiped away. It is always visible. Other updates, when there is a notification and it is cleared, the main setting goes away until a new notification comes. It's not a big deal but I thought maybe if I shared this detail about how it appears from different updates, maybe it will help you to figure out what the hell is going on with it.
I hope others will post exactly what theirs is doing so maybe we can help you determine what is going on. I am sending this to the android email also.
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