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Alta HR & Samsung A8+ not synchronising

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I cannot sync my alta HR to my new Samsung A8 + 

I have tried to set up a new device, but in vain

Please help & reply

Thanks

Pankaj chopra

 

 

Moderator Edit: Updated Subject For Clarity

 

 

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6 REPLIES 6

Hi there @PankajChopra, good to see you are visiting the Fitbit Community. My apologies for the late response. I was reading your post that you are unable to pair your Alta HR. How it goes so far? Is the issue still persisting?

 

If the issue persists, please refer to this article: Why can't I set up my Fitbit device?

 

Keep in mind the Samsung A8+ is not listed as compatible. The full list of compatible devices with confirmed compatibility can be found at fitbit.com/devices.

 

If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

 

See you around and keep participating in our Community.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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Hi thanks for your message.
Now my fitbit is sync on my Samsung A8+
Don't know how, but i tried to sync it on the old HTC handset & kept this Samsung next to it. & it is working.
Or maybe after one software update it is working.
ThanksPankaj


Sent from my Samsung Galaxy smartphone.
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But mine still does not .I have been at it since April 24 and have not succeeded 

The most strangest thing is, it was working perfectly till 24 th ,and then suddenly it stopped pairing with my phone and the dashboard has totally changed to water intake ,woman health calorie intake etc. No heart rate no heart rate no steps nothing on the dashboard. Am in a state of exasperation. 

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Actually i installed the fit bit app on another mobile & kept both phones next to each other. 
The blue tooth got connected & data got synchronized on both the phones.
Now it is working fine with my old phone. (it was actually a blue tooth issue)Hope it works for you,Bye
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Hi ! Thank you for your reply. Let me fo that and check if it works.

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Hello!
Thank you for your suggestion.Finally my Fitbit alta hr is functional
.Thanks for your I valuable suggestion.I was thinking
of abandoning my new Samsung galaxy phone and getting a new one .But your
suggestion solved all my problems.
Thanks a ton!
Raipur 71.
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