Alta HR disconnect my Bluetooth after Android upgrade

[Daisies112]

I did an update to my LG G6 last week and since then it keeps shutting my bluetooth down.  Sometimes it works other times it won't sync.  I am no longer able to get text messages on my HR either.  Any suggestions on how to fix this?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @Daisies112, welcome aboard to the Fitbit Community! Nice to have new faces in the Fitbit Community! My apologies for the late response and I'm wondering how it goes so far? Is the issue still happening with your bluetooth disconnecting?

Just recently there was an update for the Fitbit app, so I would recommend to reset your app: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

You mentioned this is causing syncing issues, perhaps the following help article will give you some extra help: Why won't my Fitbit device sync?

See you later and hope this helps.