help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR not found by Samsung 6

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2017 15:58

‎05-12-2017 15:58

Alta fully charged and reset three times. Samsung 6 searches forever. I would use the PC but no dongel comes with it.

Suggestions?

Best Answer
0 Votes
1 REPLY 1

‎05-12-2017 23:15

‎05-12-2017 23:15

The Samsung S6 is on the list of supported devices at www.fitbit.com/devices so you should be able to get this to work. I'd try restarting your phone and then restarting your fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some troubleshooting steps in: http://help.fitbit.com/articles/en_US/Help_article/1866

 

You may also be able to use your PC without a fitbit dongle if you are running Windows 10 and the PC has bluetooth. You just need to use the fitbit app from the windows store rather than download the fitbit connect software.

Best Answer