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Syncing Issues

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‎05-12-2017 18:39

‎05-12-2017 18:39

My FitBit Alta is not syncing with my Samsung Galaxy S6 suddenly. I have tried troubleshooting on my own, as well as following along with some of the other posts regarding this issue with no results. This started last night. Does anyone have any suggestions?

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‎05-12-2017 23:18

‎05-12-2017 23:18

Was one of the things you tried a restart of your Alta using this procedure?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

 

It's also worth checking that you've tried the troubleshooting ideas in this help file: http://help.fitbit.com/articles/en_US/Help_article/1866

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