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Alta HR not syncing Samsung Galaxy A8

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‎10-01-2019 21:07

‎10-01-2019 21:07

For the life of me, I cannot get my Alta HR to sync. 

I have deleted the fitbit app and reinstalled it.

I have turned bluetooth on and off multiple times. 

I have restarted my phone and alta hr.

Every time it tries to sync I get the "Not working?" message. 

It used to be synced and I was able to get my steps, sleep, heartrate, etc. but now I have absolutely nothing. 

Any help would be greatly appreciated! It is getting very frustrating!

Thanks!

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‎10-01-2019 21:20

‎10-01-2019 21:20

Hi @blackfalds  the new Fitbit app version 3.7 has been released. You should get it as it's made available. They seem to release these in blocks. I haven't gotten mine yet.

Stepping in the U.S.A. since September 2013. Android 14

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