Alta HR not tracking exercices

[Zantozzzz]

Hello there.

My Alta HR has not tracked any of my exercises since the last two days.

I usually run 2 km a day.

It tracks the active minutes but when I go to the app and sync my fitbit it still shows that I have not worked out since Tuesday 27.

Last time it tracked exercise I had the app installed on a Huawei P10 Lite but I was having a ton of problems with that phone so on Wednesday 28 I got a new Huawei P10. I do not know if that has anything to do. I know the phones are not in the compatible phones list but it has been syncing with no problems other than the exercise tracking.

Thank you.

[RobertoME]

Hello @Zantozzzz, good to see you are visiting the Fitbit Community. If your Dashboard doesn't show your workouts since Tuesday 27 it might be possible is not your tracker and is possible to the syncing with your phone. 

Indeed, despite a phone is not listed as compatible still might be able to work; however on those situations we cannot guarantee the behavior of the tracker with your phone. Nonetheless it wont hurt to try the following steps in case the issue still persists: Having trouble syncing? (here's how to fix this).

See you until the next time and let me know if you were able to sync.