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Alta HR sleep tracker not working... Again!

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‎07-20-2018 00:56

‎07-20-2018 00:56

This is frustrating. For last 3 nights I'm getting just the basic sleep graph. Did a reset, have checked the fitbit is tight enough but still no joy. Not happy. Help. 

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4 REPLIES 4

‎07-22-2018 06:18

‎07-22-2018 06:18

Hello @Yens. 

 

That sounds very frustrating. How long have your sleep sessions been? 

 

Also, you could try editing the sleep logs and adding a minute or two to your total sleep. Some users have mentioned that doing this has helped them in getting the sleep information to show with the sleep stages and everything.

 

Please let me know if there is anything else I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎07-22-2018 06:38

In response to LanuzaFitbit

‎07-22-2018 06:38

Tried this too.... Didn't work either. This isn't the first time I've had
this problem... I think I want a refund/replacement now.
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‎07-22-2018 17:06

In response to LanuzaFitbit

‎07-22-2018 17:06

Have had the same problem for over a month. Should have saved my money and kept using my Flex. 

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‎07-29-2018 07:28

In response to Yens

‎07-29-2018 07:28

Hello @Yens. Welcome to the Forums @VRK.

 

Thanks for letting me know that you have already tried all of this @Yens. You can read more about the Warranty and Returns policy. Feel free to get in touch with our Support Team.

 

 Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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