Alta HR sleep tracker not working... Again!

[Yens]

This is frustrating. For last 3 nights I'm getting just the basic sleep graph. Did a reset, have checked the fitbit is tight enough but still no joy. Not happy. Help. 

[LanuzaFitbit]

Hello @Yens. 

That sounds very frustrating. How long have your sleep sessions been? 

Also, you could try editing the sleep logs and adding a minute or two to your total sleep. Some users have mentioned that doing this has helped them in getting the sleep information to show with the sleep stages and everything.

Please let me know if there is anything else I can help you with.

[Yens]

Tried this too.... Didn't work either. This isn't the first time I've had
this problem... I think I want a refund/replacement now.

[VRK]

Have had the same problem for over a month. Should have saved my money and kept using my Flex. 

[LanuzaFitbit]

Hello @Yens. Welcome to the Forums @VRK.

Thanks for letting me know that you have already tried all of this @Yens. You can read more about the Warranty and Returns policy. Feel free to get in touch with our Support Team.

 Let me know if you have any further questions.