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Alta HR won't connect

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‎02-03-2019 06:29

‎02-03-2019 06:29

My Alta HR stopped syncing. I googled solutions. One said to remove  the device and reinstall. When  I try, it finds the device, but will not connect. Any thoughts?

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‎02-04-2019 07:43

‎02-04-2019 07:43

Welcome to the Forums @Shirley09.

 

Thank you for mentioning the steps that you tried. 

 

in this case I'd recommend that you try to follow the steps listed in this help article. They should definitely get your Fitbit to sync again.

 

In the meantime please let me know what phone is it that you are using.

 

Feel free to reach out with any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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