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Alta HR won't setup with LG G7

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‎08-22-2018 19:46 - last edited on ‎08-23-2018 08:17 by Fitbit Moderator

‎08-22-2018 19:46 - last edited on ‎08-23-2018 08:17 by Fitbit Moderator

My Alta hr stopped tracking my steps so I disconnected it from the app, let it die and recharged it ..its now not setting up ..its gets to where the device is found, says connecting, but then says unable to connect and to restart Bluetooth ..i have the lgg7 thinq .I had gotten a new phone and texts stopped showing up as well .

 

 

Moderator edit: Clarified subject

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‎08-23-2018 08:16

‎08-23-2018 08:16

Hello @SunsetRunner! Thanks for joining the Forums.

 

It might be because the LG G7 is not currently on the supported devices list. This means that the app has not been fully optimized to work with that phone. 

 

As long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it will work but we cannot guarantee that it will, that would explain why it was working before. Some users that have phones that aren't on the list have mentioned that following these steps has worked for them, maybe you could give it a try. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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