Alta HR won't sync since August

[Thorikol]

I am at the end of my rope with this company.

Since August of 2018, like many of you, I have had issues with having my Alta HR sync reliably. For whatever reason, the app won't sync. I won't get my phone notifications, it won't accurately track my steps, and it won't tell me when my battery is low.

I've tried turning on and off the bluetooth, uninstalling and reinstalling the app, resetting the device itself, and nothing seems to work and the support team has not, and seemingly will not, address this issue.

Worse still, now the app won't even try to connect with my device. After pressing on "set up a device" and selecting Alta HR, the app loads and loads and loads until it times out and gives up.

I have given up with this brick. This purchase was a waste of my time and money. The support team doesn't help and I am filled with regret for this product. If you were thinking of sinking your money into this watch (or any other type from fitbit) I genuinely recommend that you don't even bother. 

Phone: Samsung Galaxy S8+ (AKA SUPPORTED)

Android version: 8.0.0 (AKA OREO, NOT PIE)

Fitbit: Alta HR

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Thorikol.

Thanks for sharing all of the different steps that you have gone through to get your phone to work before posting in here. I can definitely understand how frustrated you must feel so please let me try to help you.

It is possible that the connection between the phone and the Alta HR was corrupted in some way. Let's try to remove the bond between the two and then try to run the set up again. Please follow these steps:

1. Go into your S8's Bluetooth settings and look for your Fitbit Alta HR in there.
2. Remove it from the paired devices list. Please also remove any other Fitbit devices that might be there.
3. After it has been removed, restart your phone.
4. Finally run the set up process again.

In the meantime I'd like to ask you some questions:

• Did you sync with any other devices besides the S8?
• Has it synced at all since then or not even once?

Look forward to your reply.

[Midvalemule]

I had the same problem, ran through fitbit protocol, nothing changed.  I turned off All-Day Sync and did the sync manually.  It worked.

[LanuzaFitbit]

Welcome to the Forums @Midvalemule.

I apologize for the delay in my response. Thanks for taking the time to share your experience.

Glad to read that it seems to be working correctly after you turned All-Day Sync off. Hopefully it continues to work and sync without any hiccups.

If you have the time, maybe you could visit one of our Discussion boards. Lots of topics to talk about with other users.

Let me know if you have any further questions.

[DT2016]

I have been having exactly the same problems for weeks now!  I update on my iPad though.  Please help?