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Alta HR won't sync

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‎10-22-2020 05:47 - last edited on ‎10-28-2020 17:01 by Fitbit Moderator

‎10-22-2020 05:47 - last edited on ‎10-28-2020 17:01 by Fitbit Moderator

When i'm charging it will show fully charged, but there is no battery info on my device.  The app shows the battery empty and will not sync.  I have tried on another phone and get the same information. 

 

Moderator Edit: Clarified subject

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‎10-28-2020 17:00

‎10-28-2020 17:00

Hello @wpbsirena, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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