Versa 2 running 10 minutes behind

[seta.peters]

Hi. My Versa2 started running 2 minutes behind the actual time and the troubleshooting helps did not work. It is now running 10 min behind. Any help would be greatly appreciated. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @seta.peters, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa 2 it should display the time that’s configured on your phone.

However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Let me know if further assistance is needed, I’ll be here.

[seta.peters]

Hi Ricardo @RicardoFitbit . I have tried everything I can possibly think of. I even linked my watch to a different phone and that didn't correct the problem. My watch is now reading 5:32 and the correct time is 8:13.😳  Would love any other thoughts on what I could try. I have had my watch for a year (Oct 1)  so I am surprised to be having these issues already. 

[RicardoFitbit]

Your reply is appreciated @seta.peters.

Thanks for taking into consideration the troubleshooting steps that were shared on my previous post. To better assist you with this, can you please let me know which phone are you using with your Versa 2? When was the first time you experienced this situation and how many times since then? Did you travel recently? In the meantime I receive your answers, please check if the timezone settings of your mobile device are correctly configured and if such settings are currently on manual rather than automatic. 

Looking forward to your reply.