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Alta HR wont connect

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‎07-23-2017 14:02 - edited ‎07-23-2017 14:03

‎07-23-2017 14:02 - edited ‎07-23-2017 14:03

The connection was working great for months, then it stopped today. I've turned BT on and off, restarted phone, disconnected from BT, deleted device, and tried to reconnect, completely disconnected tracker from app and tried to reconnect. Nothing worked. Assistance please. HELP!

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2 REPLIES 2

‎07-24-2017 00:12

‎07-24-2017 00:12

Having tried restarting the phone without any luck, I would try restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries though as it sometimes doesn't work.

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‎07-24-2017 14:59

In response to SteveH

‎07-24-2017 14:59

After I posted, I read some more and found out about the reset which worked. Thanks.

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