Alta HR

[Webster4]

I have searched the help topics.  My Alta will not sync. Last sync Feb

 25th. I have followed the links provided in other questions but they do not answer the problem. I have redownload the app and tried to connect my tracker after deleting the original. Message received that the app found my device and the tracker gave the four digit code. Nothing after that. Unable to connect to my device. Bluetooth and location is on. Device is close to the phone and charged. I love the Alta HR. What is my next step?

[SteveH · Accepted solution]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Webster4]

Thank you for this prompt reply and advice.