02-29-2020 12:23 - last edited on 03-01-2020 16:59 by RicardoFitbit
02-29-2020 12:23 - last edited on 03-01-2020 16:59 by RicardoFitbit
Trouble syncing Galaxy s8 plus says device not found same thing happened about two months ago it seemed to start when I signed up for premium
Moderator edit: Subject for clarity
03-01-2020 16:59
03-01-2020 16:59
Hello @SunsetRunner, welcome to the Community Forums!
Thanks for bringing this to my attention. To resolve this syncing issue, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy S8+ that's preventing the syncing procedure to be completed.
Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.
03-01-2020 17:15
03-01-2020 17:15