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Unable to sync with Samsung S8+

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‎02-29-2020 12:23 - last edited on ‎03-01-2020 16:59 by Fitbit Moderator

‎02-29-2020 12:23 - last edited on ‎03-01-2020 16:59 by Fitbit Moderator

Trouble syncing Galaxy s8 plus says device not found same thing happened about two months ago it seemed to start when I signed up for premium 

 

Moderator edit: Subject for clarity 

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‎03-01-2020 16:59 - last edited on ‎07-31-2025 10:10 by Fitbit Moderator

‎03-01-2020 16:59 - last edited on ‎07-31-2025 10:10 by Fitbit Moderator

Hello @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to my attention. To resolve this syncing issue, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy S8+ that's preventing the syncing procedure to be completed. 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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‎03-01-2020 17:15

In response to RicardoFitbit

‎03-01-2020 17:15

Thank You I finally got it working again but I still don't know what the problem was Sent from my Verizon, Samsung Galaxy smartphone
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