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Alta no longer detected

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‎06-04-2018 05:28

‎06-04-2018 05:28

Anyone else having issues with the Alta no longer being recognized by Samsung S8?  When I plugged into a computer and reset, it's now registering on my Bluetooth settings as a Versa (not Alta). When I try to pair, an error message comes up. I can sync the Alta with my computer and web dashboard, just can't sync with my phone.  I've tried re-setting it, restarting phone, etc...  Ideas?

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‎06-05-2018 08:35

‎06-05-2018 08:35

Hi @ChrisMSW01, nice to have new faces in the Fitbit Community! I was reading your Samsung S8 is recognizing your Alta tracker. It is an odd behavior that your Alta is being found as a Versa on your Computer.

 

Since you have tried some troubleshooting steps on your own to address this issue, I would like to share the following article as a matter of review: Why won't my Fitbit device sync?

 

In addition if this beahvior continues, log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

 

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

Hope this helps, see you until the next opportunity.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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