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Alta not Syncing to Samsung Galaxy S4

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‎05-08-2016 18:48

‎05-08-2016 18:48

I just got a new Alta and after hours of trying last night we were able to add the device to my fitbit app on my mobile. I now can't get it to sync 😞 I have tried resetting, turning my bluetooth on and off and logging in and out of my fitbit account. I have spent 3 hours this morning trying to fix this! Please help me sync my new Alta to my mobile!!!
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‎05-09-2016 05:54

‎05-09-2016 05:54

@K_H444 A warm welcome to our Fitbit Community! So sorry to hear that your Alta is not syncing with your Samsung S4 even though you have restarted your phone. I recommend restarting your Alta as advised in Melissa's post. If this doesn't do the trick, I suggest you to contact our Customer Support team so they can investigate further and get you back on track.

 

Keep me posted on the outcome my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

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