help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta not connecting to app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2017 10:29

‎07-21-2017 10:29

My alta has suddenly stopped connecting my my android Device, tried restarting alta several times. Unpaired my alta and now it won't pair up at all. Message on Bluetooth settings says can't communicate with Alta... help! I'm getting frustrated 

Best Answer
0 Votes
1 REPLY 1

‎07-23-2017 13:47

‎07-23-2017 13:47

Hey @Jo1109! Welcome to the Forums.

 

In this case I'd say that we should try to restart the connection itself. Please follow these steps:

  1. Open the Bluetooth settings on your mobile device and look for your Alta.
  2. Remove the Alta from that list of paired devices.
  3. Open your Fitbit app and then tap on the account tab.
  4. Select the 'Set Up a New Device' option and follow the on-screen steps to setup the tracker once more.

Please let me know how it goes or if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes