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Alta stopped receiving text notifications from galaxy s6

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‎12-26-2018 12:45

‎12-26-2018 12:45

Last week or so I stopped receiving text/call alerts on my Alta. Nothing has changed in my account. Any help/advice would be appreciated.

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2 REPLIES 2

‎12-27-2018 10:55

‎12-27-2018 10:55

@scrappin.mel Welcome! It's nice to have you on board! Sorry to hear that you aren't getting notifications on your Alta. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-30-2018 11:28

In response to AlvaroFitbit

‎12-30-2018 11:28

It's working sporadically. But better than nothing....



Sent from my Verizon, Samsung Galaxy Tablet
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