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Alta stops syncing every Monday

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‎05-26-2020 02:24 - last edited on ‎05-26-2020 18:42 by Fitbit Moderator

‎05-26-2020 02:24 - last edited on ‎05-26-2020 18:42 by Fitbit Moderator

My Fitbit Alta stops syncing every Monday morning! Where it says sync , I get the exclamation mark in the red circle. The data updates but the sync is only momentary. 

Only way I can resolve the issue is by removing account and then re-adding it! Works fine for next week, then stops syncing again! 

This has only happened since changed phone from Samsung S8 to Samsung A10S

Argh!

 

Moderator Edit: Clarified subject

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‎05-26-2020 18:42

‎05-26-2020 18:42

Hi @daisydawg, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you, seems odd that this occurs on Mondays only. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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