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Samsung Galaxy S20 Ultra compatibility with Versa 2

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‎05-26-2020 17:27 - last edited on ‎05-27-2020 20:15 by Fitbit Moderator

‎05-26-2020 17:27 - last edited on ‎05-27-2020 20:15 by Fitbit Moderator

I received the versa 2 for Christmas. It worked great. I upgraded my phone to a Samsung s20 ultra and now the versa will not connect. I have deleted and re-download and restarted my phone so many times in two days with no luck. What is fit bit doing about this issue. Do I know have to choose between my phone or my fit bit?

 

Moderator Edit: Clarified subject

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‎05-26-2020 18:53 - edited ‎05-26-2020 18:54

‎05-26-2020 18:53 - edited ‎05-26-2020 18:54

Hi @Bsoa is your old phone nearby and on? If so have you removed the Versa 2 from its bluetooth?

As for your new phone, has Fitbit tested and approved this model?

Have you searched the boards to see if anyone has advice on your phone?

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