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Alta suddenly stopped syncing with my Android phone

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‎07-24-2017 23:08

‎07-24-2017 23:08

My Alta is only 4 months old. It stopped synco g with my Samsung galaxy s7 edge at 7:45 yesterday morning. My Bluetooth is on and is connected to my Alta Fitbit. I've tried pulling the thing down at the top of the app to sync it, as it don't sync automatically when I start the app like it's supposed too, and it won't sync at all. It keeps telling me error please try again. The app is updated too. 

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‎07-25-2017 00:44

‎07-25-2017 00:44

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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