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Alta syncing error

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‎06-02-2016 04:06

‎06-02-2016 04:06

I have the Alta and a Samsung 6 edge plus. I just recently starting having problems with it syncing to my phone. It has synced before when I got this phone so I know it works but now it won't let me sync. I've tried everything it says online to fix it but still says there is a syncing error. What can I do to make it work?
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3 REPLIES 3

‎06-02-2016 08:35

‎06-02-2016 08:35

It's nice to see youa round the Community @Ashleyscowan Smiley Very Happy! I'd recommend following the troubleshooting steps I've shared in this discussion to solve your syncing issues.

 

Hope that helps! 

Maria | Community Moderator, Fitbit


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‎06-02-2016 12:38

In response to MarreFitbit

‎06-02-2016 12:38

I already tried all the trouble shooting steps and none have worked


Sent via the Samsung Galaxy S6 edge+, an AT&T 4G LTE smartphone
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0 Votes

‎06-02-2016 12:44

In response to Ashleyscowan

‎06-02-2016 12:44

If you did, my best suggestion would be to get in touch with Customer Support directly so they can give you a hand on this. Don't forget to mention all the steps you've done so far to avoid getting the same ones.

 

Have a great day my friend @Ashleyscowan! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer