help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta syncing error

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2016 04:06

‎06-02-2016 04:06

I have the Alta and a Samsung 6 edge plus. I just recently starting having problems with it syncing to my phone. It has synced before when I got this phone so I know it works but now it won't let me sync. I've tried everything it says online to fix it but still says there is a syncing error. What can I do to make it work?
Best Answer
3 REPLIES 3

‎06-02-2016 08:35

‎06-02-2016 08:35

It's nice to see youa round the Community @Ashleyscowan Smiley Very Happy! I'd recommend following the troubleshooting steps I've shared in this discussion to solve your syncing issues.

 

Hope that helps! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎06-02-2016 12:38

In response to MarreFitbit

‎06-02-2016 12:38

I already tried all the trouble shooting steps and none have worked


Sent via the Samsung Galaxy S6 edge+, an AT&T 4G LTE smartphone
Best Answer
0 Votes

‎06-02-2016 12:44

In response to Ashleyscowan

‎06-02-2016 12:44

If you did, my best suggestion would be to get in touch with Customer Support directly so they can give you a hand on this. Don't forget to mention all the steps you've done so far to avoid getting the same ones.

 

Have a great day my friend @Ashleyscowan! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer