Solved: Android 7.0 - Fitbit Community

Android 7.0

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Diana.Gicheru

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Bluetooth connection issue

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17600

The usual things to try when you get connection issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
if none of that works then contact customer support: contact.fitbit.com

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17600

The usual things to try when you get connection issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
if none of that works then contact customer support: contact.fitbit.com

Best Answer