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Android App Authentication required

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‎05-28-2016 22:46

‎05-28-2016 22:46

Hi, I was having trouble syncing my flex, i went through all the steps and nothing.. someone suggested uninstalling and reinstalling the app. I uninstalled but now it will not let me install. I get a message that says "Authentication required please sign in to google account". I have signed in.. doesnt change anything. I don't think it is not google play as i can download other apps no problem.  

 

I have the 5.0 operating system on a Samsung Note 3. 

 

Thanks for any help.

Mya. 

 

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3 REPLIES 3

‎05-29-2016 08:43 - edited ‎05-30-2016 07:24

‎05-29-2016 08:43 - edited ‎05-30-2016 07:24

Go to the play store on the web, here you can remotely install fitbit.

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‎05-29-2016 08:51

In response to Rich_Laue

‎05-29-2016 08:51

Thanks, I actually had to "clear data" from my phone in the application
manager to get it to work.

Mya
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‎05-30-2016 06:29

In response to SunsetRunner

‎05-30-2016 06:29

Hey my friend @SunsetRunner, welcome to the Forums! Thanks for sharing what worked for you, I'm sure this will help other users too.

 

Have a nice start of the week guys @SunsetRunner @Rich_Laue Smiley Very Happy! 

Maria | Community Moderator, Fitbit


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