Android App Logged Me Out and I Cannot Log Back In

[Alatiel]

I have been using the Android app on my Samsung Galaxy phone. Today, the app logged me out for no apparent reason, and I have not been able to log back in since. It keeps telling me that my user name or password are invalid, but I have no trouble using them to log in to the website. I tried restarting my phone, uninstalling the app. and reinstalling the app. Nothing seems to work. Please help.

[carinetw]

I'm having the same issues

[dabramcz]

Over the past few weeks, the FitBit app on my Android phone randomly logs me out.  It'll be in the middle of a sync, or I'll be in the middle of entering food in the log, and suddenly it's on the log in page.  Then each time I log back in, I have to reset my dashboard to the way I like it.  Is there an update to the app that will stop this from happening?  I use a MotoZ Play phone.

Thank you

[MakMak]

Hi, @dabramcz! That's really strange. Have you tried clearing your cache and restarting your phone?

[dabramcz]

Yep, I've tried that.  The trouble seems to have started with an app update in July.

[Manav123]

Sometimes the app just randomly logs out of my account?

Moderator Edit: Updated Subject For Clarity.

[swatigaur]

I am using android fitbit app for my charger 2 fitbit band. My app suddenly stopped sinking data and then after some time it automatically logged me out. I tried login in but it did not work. I tried resetting password through app but that was also not working, was showing network error.

Then I tried forgot password feature using fitbit website. It sent me a password reset link, I did reset my password and tried to login again, but I could not login both in website and in android app. Then I tried uninstalling and installing the app again but still neither I am able to create new account nor can log in. It shows alert saying fitbit is down for maintenance when I try to create account and shows error of email or password when I try to login.

The same issue is happening with my two other family members who are using fitbit charger 2. Please help, we are not able to track and sync our data. Its really very disappointing. I have asked for support at play store, email and twitter support also. Please consider my trouble.

Thanks.

Moderator edit: updated subject for clarity

[Dizzydusty]

I am having the same problem.  Ever since the last update.  It's becoming irritating having the app randomly log you out in the middle of something. Phones a Samsung galaxy 6.  Worked perfectly fine before the update.

[RobertoME]

Hello @dabramcz and welcome aboard to the Fitbit Community @Dizzydusty. 

@dabramcz I see you have tried already to clear the cache of your phone; however there was a new version of the Fitbit app this week and I'm wondering if you have updated the app already. The new version is 2.55. If you have installed this version already, then log out from the Fitbit app (if your account is open) and restart your phone and give it another try.

@Dizzydusty in your case I would recommend the same, but as @MakMak mentioned before, instead of just restarting your phone proceed to clear the cache too. For more direction about this you can use this post. (The scenario is very different but the steps will apply to your case).

In case the issue persists and you haven't tried to uninstall the app and reinstall it again, please do so in combination with clearing the cache. Just make sure to sync before you proceed with this step.

Hope this helps and keep me posted.

[LanuzaFitbit]

Thanks for stepping into the Forums @swatigaur! 

I'd like to taker a closer look into why is the app not letting you log in. It is definitely a terrible inconvenience. Please answer these questions:

• Do you get any sort of error message? If so, what does it say?
• Have you tried logging in through the website itself? 

Look forward to your reply so that I can find the best way to help you and your family members log back in.

[Nhanusek]

I login to the app, then later in the day I come back to find I'm logged out again. There is no cache to clear in this case, so that solution doesn't make sense. What is more likely is that the cookies are expiring too soon. Or the server is expiring them for some reason. I'm guessing there's a bug in the latest release. 

[RobertoME]

Hello @Alatiel, welcome aboard to the Fitbit Community! Good to see you here too @carinetw, I saw your post in a different thread where I provide some instructions and this lead me to this other topic.

@Alatiel I'm wondering how it goes? Is the issue still persisting given that you posted a few days ago?

I've seen this issue before with my own dashboard. My solution was to change the password using the online Dashboard. I knew my password was correct but for some reason it wasn't working in my app, so after I changed the password the new one, it was accepted in my Fitbit app.

Now I would like to know what are the details of the issue you are experiencing @carinetw. I saw you are being logged out but I would like to confirm if are you able to log in again?

Since you follow my directions to clear the cache, I would recommend to sync your tracker (in case you are able to log back in) and proceed to uninstall the app, restart your phone and reinstall it again.

Keep me posted how it goes I'll be around!

[carinetw]

@RobertoME, it is been more than 2 weeks that this issue has been going on.

I have cleared the cached, restarted the phone, unistalled and installed the app, changed password without success. I have been following any recommendations I could find in the community without success.

This is more than frustrating!!!

[RobertoME]

Hello @Manav123, good to see you again. It's been a few days since you posted. I'm wondering how it goes so far? Is the issue still persisting?

I would like to recommend the following post for additional troubleshooting steps. You'll notice the scenario is quite different but we can work with the suggestions in your scenario too. Very important, make sure you are running the latest version of the app for Android which is 2.55.

Hope this helps and keep me posted how it goes.

[Manav123]

Yeah, my version is 5.1.1

[ErickFitbit]

Fitbit Update 08/16/2017: Hi everyone -- Thanks for taking the time to report this issue. Our Android team is currently looking into this issue and will provide me with updates, which I will of course share with you all.

Also, I recommend making sure that you're updated to the latest version of the Fitbit app for Android, version 2.55 and have tried again with the latest app version. Let me know how that goes.

In addition, if you're unable to log into the app, please sync with an alternative supported mobile device or a computer. More updates to come!

[carinetw]

It is working now!!! I did not do anything different, so I guess you guys fixed it on your end. 

Hope it won't happen again

Regards,

Carine

[carinetw]

Here we go again, after a couple of days of it working, I'm once again logged out of the app.

Please fix this issue. It is frustrating as hell! Please fix