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App does not allow me to change cover picture

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‎03-31-2017 20:07 - last edited on ‎04-03-2017 04:58 by Moderator Alum

‎03-31-2017 20:07 - last edited on ‎04-03-2017 04:58 by Moderator Alum

I have tried many times to set my profile and cover photos it takes me through the cropping process and i jit save but it doesn't set also tried to write in the "about me" area it wont save either

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
5 REPLIES 5

‎04-03-2017 04:57 - last edited on ‎10-06-2018 09:53 by Fitbit Moderator

‎04-03-2017 04:57 - last edited on ‎10-06-2018 09:53 by Fitbit Moderator

Hello @Breakinasweat, let me start by giving you a warm welcome to the Fitbit Community. If you are having troubles to update your cover picture and writing about yourself in the pp, make sure you are running the latest version of the app for Android device. (Which is 2.80.1 to the date of this post) For more detail about versions of the Android app take a look at this link: What's changed in the latest release of the Fitbit app?

 

To see what version of the Fitbit app is installed on your device:

  1. Tap the menu button.
  2. Tap Help.
  3. Tap Fitbit App.

Clear the App cache:

 

If you have this version, please log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

Hope this helps. Keep me posted if you have additional questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer

‎07-12-2017 07:36

In response to RobertoME

‎07-12-2017 07:36

Hi deleted cache, but still get issue.

 

Phone: galaxy s7 SM-G930F

App version: 2.52

Best Answer

‎07-13-2017 05:40

In response to BornBede

‎07-13-2017 05:40

Hello @BornBede, good to see you again. I'm wondering if you are getting an error when you try to change the cover picture?

 

I've tried to replicate the issue, however I was able to change the cover by a JPEG format picture. So make sure the format is accepted for this to work.

 

As last resource, try to uninstall and reinstall the app, just make sure to sync your tracker before you proceed.

 

See you around until the next time!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎01-01-2019 20:38

In response to RobertoME

‎01-01-2019 20:38

I keep having trouble sending messages through my Fitbit app.  I have cleared my cache, can send a message, but then can't send another until I clear my cache again.

Best Answer

‎12-01-2020 10:05

In response to RobertoME

‎12-01-2020 10:05

Why is this an issue?  I see posts all over this site with the same or similar issue.

Best Answer