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Android App Not Calculating/Displaying

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‎04-24-2017 04:39

‎04-24-2017 04:39

It takes up to 10 or 15 minutes for my android app to correctly display.  It syncs just fine, but then yesterdays today don't display correctly or even at all. Rebooting the phone, etc. doesn't do anything.  It appears to have gotten much worse since the last App update.

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‎04-24-2017 07:36

‎04-24-2017 07:36

@DonWelch, the data displaying on the app dashboard is downloaded from the Fitbit server. Refreshing the app should cause it to download the data an update it on the dashboard. If it is not doing that, there is a communications problem between the phone and the Fitbit server.

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‎04-24-2017 16:24

‎04-24-2017 16:24

@DonWelch Can you share a screenshot of what you're seeing? That will be helpful in determining if a sync had completed already or not.

 

Also, have you tried logging out and logging back in? That should also help.

Erick | Community Moderator

It's all about the food! What's Cooking?

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