10-24-2017 10:14
10-24-2017 10:14
Since yesterday, my app (version 2.60) opens to the join or log-in screen. When I try to log in, it indicates "Invalid email or password." When I select "forgot password?" and click on "send reset email," it brings up a message that reads, "Network operation failed. No network connection. Please check your settings."
I've tried uninstalling and reinstalling, clearing the data and cache, and a force stop. Nothing works. I can log-in via the website and sync via the dongle connected to my computer.
10-26-2017 05:21
10-26-2017 05:21
Hi there @kippee, let me start by giving you a warm welcome to the Fitbit Community! I have a similar issue before and I was able to gain access to my app by changing the password. But I tried this from the web-dashboard and not the app.
If you haven't already done so, please give it a try:
Turning Off and On the WiFi mobile internet has worked also for some users experiencing the same.
Hope this helps and let me know if the issue persists.
"Great things are done by a series of small things brought together.” What's Cooking?
10-26-2017 19:57
10-26-2017 19:57
Thank Moderator for share
I was also working in this way with the problem about the error password
if you don't see appear on inbox try again look for spam. Good luck