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Android App always say fitbit.com down for maintenance

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‎06-30-2021 11:36

‎06-30-2021 11:36

I just purchased a Charge 4, downloaded the Android App. When I try to log in I get the error "fitbit.com is down for maintenance". Since 2 days. So I'm not able to use my new tracker. I have Android 8.0, I un- and reinstalled the app, restartet the phone, turned off and on bluetooth, nothing helps. What can I do except returning the tracker?

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‎07-01-2021 08:33 - edited ‎07-01-2021 08:34

‎07-01-2021 08:33 - edited ‎07-01-2021 08:34

Have you tried, both through cellular and WiFi @SunsetRunner?

Tried a phone restart it shutdown? 

Do you use a VPN or some other security app? 

We also could log into your account on a different phone and try a setup. 

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‎07-01-2021 09:09

In response to Rich_Laue

‎07-01-2021 09:09

Hi, yes I tried both cellular and WiFi, I also restarted the phone. I don't use any security app. I also tried a different mobile device to log in, but nothing helps. I'm really frustrated.

Thanks for your answer, but I think I will return the tracker and a different one.

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