New app is a Mess!!!

[MissDarnell]

 

As soon as I downloaded the new app, now I having tons of issues. At first I could not respond or post here & now I cant get to the live chat & respond. 

I got live chat then it would not let me respond when an agent replied. 

My battery is saying like 55% of battery but my fitbit charge 4 tracker is saying 88% . The app is telling me to download it & that it did not download the new app but the version number says it did download. 

Probably more but I dont have all day to sit on hold or go through the fitbit app. Please customer service or IT people, please fix the issues. 

A pic of my conversation that would not let me respond is attached, i hope. 

Also, customer service people need to realize you cant leave the chat to do anything they ask because the app wont stay open. Such a mess. 

Please fix this. 

[Rich_Laue]

Are you asking about the fit it app on the phone @MissDarnell?

This would not have anything with communicating with support or posting here. I wonder if their is sometging other than the fitbit app causing the issue, or if they are unrelated problems.