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Android App lost logon info causeing lose of data!?

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‎06-14-2018 07:23

‎06-14-2018 07:23

I don't open the FitBit app on my phone very often ... I just look at the fitbit itself regularly.

But I do rely on the historic data collected, which I periodically go over.

I've been really busy for over a week now so not even checking my personal email until last night when I noticed the Weekly Summary email from FitBit had a really low step count.

I tried to open the FitBit app on my android phone and it asked for a logon.

What? I hadn't had to do that since I installed the app when the fitbit was new!

I couldn't remember the password, so I couldn't get in until this morning when I could get to a computer to do a password reset, and get logged on ... it said the fitbit hadn't synced in 8 days!!!

Then once the phone app logged on it took a LONG time to sync.

Then I was going back through the days I found 1 day with 0 steps but 2 flights of stairs, and both days to each side seemed low in steps.

So I lost data because the watch couldn't sync because the app lost the logon info!

 

First, why did the app lose the logon info?

Second, why doesn't the fitbit show something on the screen when it hasn't sync'd in a while, or at least before it gets so full it'll lose data?

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‎06-14-2018 07:33

‎06-14-2018 07:33

Digging further, it seems to have not collected any sleep information, except the stat and end times, for 4 of the days it didn't sync ... more lost data on heart rate I assume, since that is needed to determine the types of sleep.  This is more annoying yet, because I got the fitbit in the first place just to track my sleep.

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