Android App not storing Charge HR steps

[SenseiDoreen]

My steps are not being stored in the Android app or online. On my Charge HR they show up fine but I have no history of how many steps i dI'd yEster day or last week, las month. I have updated the HR software, reset the HR, restarted my Samsung 5, removed the HR from my account and added it back in, checked the time zone. Any ideas?

[MeylinP]

It's nice to see our Community is growing @SenseiDoreen! Welcome my friend! Mmmhhh this is really weird, I'd like to know if your Charge HR is displaying any information like your calories burned and steps taken throughout the day? Also, can you please let me know if you restarted your tracker by following this process?

Keep me posted! 

[SenseiDoreen]

Hi MeylinFitbit! Yes, the Charge HR tracks steps, calories, stairs all day long. And I did follow those steps to restart the tracker. The calories shows the correct amount online and in the app but the steps keep showing up as 0. No history at all if I look at today, yesterday or a few days ago. What else should I try? Thank you for responding.

[MeylinP]

Thanks for the update @SenseiDoreen! Pretty unusual my friend, why don't you contact our Customer Support team and let them know about this and the steps you've already tried so they can provide you with a good solution for this.

Let me know how it goes and have a nice day!