Android App won't let me sign in

[DKayleyC]

My app was failing to sync, so I force stopped the app and then un-installed as it was still having the issue. I reinstalled the app and now it won't let me log in via my Google account but will let me attempt to log in via other Google accounts. I have force stopped, reset my phone and Versa, and turned my Bluetooth off and on.

Moderator Edit: Clarified subject.

[anything123]

same, my app was last sync 12 hrs ago. tried everything and it doesnt work. I notice there are many tweets over twitter. so, not only us. i guess will need to wait for fitbit to fix it.

[FiveAcres]

I am having the same problem right now. Hopefully this is a server issue and will be fixed at some point. Although I bought my Versa 4 just over a year ago, I expect I will be throwing it away shortly, due to ongoing en**ahem**iffication of the platform.

[Iamnotendicott]

I have just experienced the exact same thing. Pixel Watch 1 and Pixel 6 Pro. This is on TOP OF the issue where the top of lists are cut off. My watch and my Fitbit premium are now wasted money.

[Newfitkitty]

i never uninstall i seen to many people have this same problem. did it also give you trouble logging on to here at first? Because before I try anything beyond force stop and rebooting my fitbit I try going here to see if others have the same issue. might try giving it a few minutes and try logging in again. for me after things seemed to get fixed all I had to do was reboot my versa to get it to sync.

[gdio53 · Accepted solution]

@DKayleyC 

Fitbit is experiencing server issues.  I had the same problem, but it seems ok now.

[jnblackstock]

Thank you for posting this! I feel better thinking that it was just my issue. I also could not sync my Fitbit, so I uninstalled and reinstalled the app - boom, can't sign in. "Oops, something went wrong". Cant use old credentials because everything to Google. Funny enough, you can start a new account (at least when I tested another google acct, it didn't give me the " oops" screen. Hopefully there is a fix soon. I thought it was weird — usually restarting my phons/watch fixes the sync issue for me. 

[gdio53]

When I can't reach a site. I'll check it using a down detector website to verify that its not just me.

[anything123]

yes. it's good now. i've been waiting for someone to wake up and fix the server lol.

i'm able to sync now.

[ALambert719]

Mine still doesn't let me log in. I have done everything. I can log in on the internet, but not the app. 

[gdio53]

Try restarting your phone and try again.

[FiveAcres]

I reinstalled the app, as instructed by Fitbit instructions, but can't log into the app on my Android device.

[ALambert719]

Still not working 

[gdio53]

Please keep trying, it may not be fully restored for all users.

[Iamnotendicott]

Downdetector.com shows Fitbit is "down" at 8am ET

[anything123]

i just found this: https://status.fitbit.com/

it does indicate the sync was down earlier. it is back to normal now.

[sjrily]

I guess that explains it (having same issues as everyone else; not syncing, now can't log into app - contact help shows chat to have "less than 2 hour wait time" 😮)

[FiveAcres]

I just able to log into the app on my Android device and it is now showing my overnight statistics from my Versa 4.

[Newfitkitty]

You guys can also message them on facebook. It is what I would do whenever I couldn't post here.

[Newfitkitty]

Things must be good now for all right?