Android App won't start up

[Elloura]

When I woke this morning, my FitBit Android App opens to a white screen with the FitBit logo and name and then closes immediately.  I restarted my phone; turned Bluetooth on and off; checked for updates (I am up-to-date).  What do I do?

[LanuzaFitbit]

Welcome to the Forums @Elloura.

Let me help you figure out what is going on with the Fitbit app! Thanks for listing all the steps that you have already tried to get it to open.

Let's try to clear the app's cache and check if that helps it to work properly. You can do so by following these steps:

1. Go into your phone's settings and look for the Applications option.
2. Tap on that option and then look for the Fitbit app. Tap on it.
3. Once there, tap on the option about clearing the app's cache.

After it has been cleared, try opening the app once again. It should open normally then.

Let me know if you have any further questions.

[Elloura]

Thank you so much.  However this suggestion has not helped at all.  I did as instructed and even restarted my handset, but when I open the App I get the same white page with logo & Fitbit name and it just disappears after a while.  Not even an option to send feedback for app fault.

[LanuzaFitbit]

Hello @Elloura.

Thanks for trying the steps I mentioned and letting me know that they didn't work.

In this case I'd like to recommend that you try to uninstall the app and then install it once again. 

Please keep me posted on how it goes or if there are any further questions.

[Elloura]

Good morning,
Thank you so much for all your support and advice.
I have done as you suggested and uninstalled and resinstalled, restarted my handset and all seems to be working perfectly.
Thank you so much!!!  I am so happy to be online again, I have really missed my app a great deal.

Have a super day.

[LanuzaFitbit · Accepted solution]

Hello @Elloura.

I apologize for the delay in my response. Glad to read that the steps that I have recommended definitely help you out. 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users, maybe something will pique your interest.

Let me know if you have any further questions.