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Help with finding device

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‎03-14-2019 14:50

‎03-14-2019 14:50

Charge 3 cannot add device. I can select charge 3 in app but does not add. If I try to GI through settings on phone is asking for pin or passcode. 😞

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‎03-15-2019 07:59

‎03-15-2019 07:59

Welcome to the Forums @Findingdevice.

 

Thanks for bringing this up and explaining what happens when you try that. 

 

I'd like to ask you to please let me know what phone is it that you are using to pair your Charge 3.

 

In the meantime please try to follow the steps listed in this help article. That should definitely help you in getting the Fitbit to pair to your account and work as it should.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

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