Android App wont accept my login credentials

[AnushkaP]

I had not used my fitbit device- Versa 3 and the app for about 2 weeks after which when I tried to login through the Fitbit App on my android phone it shows the prompt- "please fill all the fields correctly". I have checked and rechecked- my email and paswsword are correct, I also changed my password, uninstalled and re-installed the Fitbit app but nothing works! When I log in to the dashboard in the browser I have no problems but the app does not accept my email as valid. I'm not able to use my device..Please help!

[SunsetRunner]

Hello @AnushkaP 

I would contact Fitbit Customer Service to get your particular issue resolved. Their phone number is 877-623-4997 

Hopefully this will be resolved quickly. Happy Stepping! 😃

[raeangel319]

Any resolution? 

[AnushkaP]

This is exactly the same problem that i am facing too. Tried contacting the
above number but i get a prompt that this number does not exist. Still
awaiting a solution

[SunsetRunner]

Hello @AnushkaP 

That’s very unusual…I tried calling the number just now and it’s working perfectly. Is it possible you misdialed?

Look here to find other ways to contact them: https://myhelp.fitbit.com/s/support?language=en_US

😃 Let me know it that helps

[AnushkaP]

Can I call on this number from India? Can't get through..

[SunsetRunner]

My apologies @AnushkaP 

I was assuming you were from the US…I should have clarified that with you. Just tap this hyperlink here then tap Live Chat and you can speak to someone from Fitbit directly through online chat. 
https://myhelp.fitbit.com/s/support?language=en_US

😃 Hopefully someone can help you going this route.