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Android June 2019 - latest updates SYNC issue resolved

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‎06-10-2019 18:26

‎06-10-2019 18:26

After numerous restarts, uninstalls, disabling\enabling Bluetooth, continued problems synching AltaHR to Android Samsung cell phone. 

 

Solution - Installed Fitbit app on Lenovo Windows 10 machine - 1.  Paired device  through laptop’s hardware setting 2. Logged in through Fitbit app 3. Connected Fitbit to laptop 4. Checked pairing on cell, launched Fitbit app, device synching started working on phone again.

 

Reason why accessing account and synching Fitbit to laptop resolves issues on phone is unknown, but wanted to share as spent several hours trying to get synch to work.

 

~Krissy

 

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‎06-11-2019 05:22

‎06-11-2019 05:22

Welcome to the Forums @KrissyBee.

 

Thank you very much for taking the time to share the steps that helped you get your Fitbit syncing!

 

I am sure that other users will definitely look into your post for guidance on their issues. Hopefully the steps that you shared will be helpful to them!

 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about in there.

 

Feel free to reach out if you need any help or have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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