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Android app asks me to login in some times.

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‎03-20-2021 15:32

‎03-20-2021 15:32

Hi expert fitbit users.

I have a Charge 2 and use it with my android phone.

The Fitbit app automatically logged out after some hours and I have to login in again for enabling notifications.

Does anyone have a solution for it?

I have the updated version of this app. 

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‎03-21-2021 06:28

‎03-21-2021 06:28

You need the Fitbit App running in the background for notifications to work.

In your phone settings check that it is not shutdown by the phone, for things like battery optimization.

 

If the phone logs you out of the app, investigate this non normal behavior.

Author | ch, passion for improvement.

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2 REPLIES 2

‎03-21-2021 06:28

‎03-21-2021 06:28

You need the Fitbit App running in the background for notifications to work.

In your phone settings check that it is not shutdown by the phone, for things like battery optimization.

 

If the phone logs you out of the app, investigate this non normal behavior.

Author | ch, passion for improvement.

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‎03-23-2021 10:41

In response to Guy_

‎03-23-2021 10:41

Thanks for your recommendation, but I have still this problem after battery optimization activated again, I have another problem too and that is the famous red error in the notification section after a while: (Notification service not running.A phone restart is required to re-enable notification ) although with this error the phone calling notification still work! 

Did anyone meet this error before? And solved it finally?

Thanks Friends 

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