Android app crashes when accessing Development Mode after phone reboot.

[allyann]

Android app crashes when accessing Development Mode after phone reboot.

The Android Fitbit app consistently crashes when you access Development Mode after rebooting android phone (in this case Samsung Galaxy 8). I can reproduce this error without fail.

The only way to get the Fitbit app working again is to uninstall and then reinstall the app. 

I have screenshots for debugging and can send to whoever is working on the android app.

[dragonBTV]

I do experience this kind of crashing during this week and I am sure it is NOT related to the recent firmware upgrade.
I am an iOS user and using a low end android LG Style 3 to test Ionic apps only. It keeps crashing after 10 seconds to 30 seconds and uninstall is helpless.

I think I FOUND the crash reason of my case this morning after a factory reset and clean install of Fitbit app. The reason is:

Besides of shutting off Bluetooth, you have to disconnect Developer Bridge AND delete all "sideloaded apps" before switching to any iOS devices.

Deleting apps from Android side is the key of this solution. Hope this reply helps.

[allyann]

In Samsung Galaxy 8, if you uninstalled and reinstalled it fixed the issue. It would just break again if you had to shut the phone down again.

Following on from @dragonBTV comments, as a work around, if you turn off bluetooth and the developer bridge and then shut the Fitbit App before restarting the phone the fitbit app did not crash. I would suggest this is a bug with the forced closure of the Fitbit App.

[allyann]

This work around doesn't always work.

Can someone please update me as to whether this is being looked at?

[allyann · Accepted solution]

This issue has been fixed in latest Android App update

[allyann]

And has been broken again in the latest update....