Hi @JuneBee25, thank you for visiting the Fitbit Community, welcome aboard!
I'm wondering if by saying the app is shutting down you refer the app is crashing? Let me know if the app is crashing with a particular action like logging food or exercise? In your title you mentioned an error. I'm curious to know if there is any additional issue beyond the app is crashing?
In the meantime I suggest to try the following: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you later and hope this helps.
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