help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't Connect Alta HR w/Huawei P10

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-20-2018 21:26

‎03-20-2018 21:26

I've recently tried to connect my Alta HR with my Huawei P10 and it never goes through past the inputting of the 4-digit code. It's constantly trying to connect it never does. I've unsynced, restarted Bluetooth, uninstalled and rereinstall app. Restarted phone. And no success. Have recent updates in app been an issue? I had this connected and synced before.

Best Answer
1 REPLY 1

‎03-22-2018 06:16

‎03-22-2018 06:16

Hello there @FASHIONIGHTS, welcome aboard to the Fitbit Community! In this case the P10 is not listed as compatible, so the behavior of the app might not be as expected due to the app is not optimized to run with this phones. Since previous models of Huawei has shown issues with the Bluetooth connectivity with Fitbit keep in mind some feature may fail.

 

If the issue persists review these steps for more help. As a workaround if the issue continues, I suggest setting up via a device listed as supported or using a computer as an alternative. Once the tracker is paired you can log in using your phone.

 

Hope this helps. See you until the next opportunity!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes