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Unable to sync with Samsung s8+

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‎03-20-2018 20:29 - last edited on ‎03-22-2018 05:45 by Moderator Alum

‎03-20-2018 20:29 - last edited on ‎03-22-2018 05:45 by Moderator Alum

I have already done all the steps to synchronize the watch with my samsung s8 + phone, it just does not work, it only appears on the watch www.fitbit.com/setup.

 

Moderator Edit: Updated Subject For Clarity.

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‎03-22-2018 05:44

‎03-22-2018 05:44

HI there @suryagrein, nice to see you have joined the Fitbit Community! If you are seeing on your tracker the message: www.fitbit.com/setup it means is require to pair the tracker to your Dashboard before you are able to sync.

 

I saw in your Community profile you have a Charge 2 paired, so I would like to confirm if the issue persists? Were you able to paired your tracker?

 

Just in case you need more help, please review the following video.

 

See you later and keep me posted if you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Fitbit: How To Set Up A Tracker On A Mobile Device
Fitbit: How To Set Up A Tracker On A Mobile Device
youtu.be/eNbozxFz3oA
Follow these easy instructions to learn how you can set up your Fitbit tracker using a smartphone. See more at www.fitbit.com/how-to
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